On receipt of the complaint via post an acknowledgement of receipt will be posted via registered post within 7 working days.
If made via email you will receive email confirmation of receipt of the complaint.
The processing and investigation of the complaint will be completed within 15 working days from receipt of the complaint where possible. At all times you will be kept informed of the progress of the complaint.
Where the complaint is upheld we will endevour to rectify the situation immediately and put a corrective action in place where possible