Service Values

At HEART ER the management strive to ensure patients whilst in our care are treated with the utmost respect and that their confidentiality and dignity is maintained throughout.
HEART ER treats patients with courtesy, respect and we maintain a pleasant and polite attitude towards all patients.
We call patients by their first name and treat them with the respect and empathy that they would expect from any professional organization.

All staff in HEART ER are inducted into HEART ER and trained in the highest standards to meet the ethos and mission of HEART ER Ambulance Service.